πŸ’ Table Games - Wrest Point Hotel Casino

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The Gaming Control Act provides the legislative framework for the licensing and regulation of gambling in Tasmania. Activities regulated.


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At present the Tasmanian Government has granted exclusive casino licences to the Federal Group to operate Wrest Point Hotel Casino and Country Club Casino​.


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The Tasmanian Liquor and Gaming Commission sits within the Department of Treasury and Finance and is Tasmania's independent gambling.


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Regulators across the country widely acknowledge Tasmania's gaming industry is governed by the strictest regulations, which ultimately means we have some.


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Gambling Policy and Regulation. The Tasmanian Gaming Commission regulates and controls gaming in Tasmania. It is an independent statutory authority but.


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The Gaming Control Act provides the legislative framework for the licensing and regulation of gaming in the State's casinos, and for the operation of gaming.


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At present the Tasmanian Government has granted exclusive casino licences to the Federal Group to operate Wrest Point Hotel Casino and Country Club Casino​.


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Authorised by: D.{/INSERTKEYS}{/PARAGRAPH} Gambling customers are able to provide both direct and indirect disclosure of gambling issues to our qualified staff, who are trained in managing these conversations and escalating if necessary. The Responsible Gambling Mandatory Code of Practice the code was independently developed by the Tasmanian Liquor and Gaming Commission to minimise harm and promote responsible gambling practices in Tasmania. Such information is available via several channels including venue websites, within the venue in prominent areas of high traffic and also via loyalty club member communications where player activity statements are also supplied. Monitoring problem behaviour In addition to the above, casino staff monitor customer behavioural traits such as: Visitation patterns Multiple visits to ATMs Their gambling spend Their time on device Erratic gambling habits Mood swings, aggression when gambling Change in appearance over time Chasing gaming loses Illegal activity Unattended minors Sleeping on property Denial of gambling problems These behavioural traits in isolation may not be of concern, but if a pattern of behaviour is established, the venues go through an escalation process that may include meeting with the customer and in some cases initiating a Venue Exclusion to reduce the personal risk to the customer and their family. {PARAGRAPH}{INSERTKEYS}Problem gamblers will turn to gambling on their smartphones, in unregulated and unrestricted environments that offer none of the player protection and intervention measures that have been so successful in Tasmanian pubs, clubs and casinos. Our commitment to responsible gaming has ensured Tasmania has some of the lowest rates of problem gambling anywhere in Australia. Customers are offered a Venue Exclusion to ensure they can take a thorough break from gambling β€” a valuable program, the likes of which do not always exist in the online environment. The code covers 10 key areas, each aimed at protecting customers and promoting responsible gambling: Advertising Inducements Loyalty programs Access to cash Payment of winnings Lighting Food and beverage service Clocks Staff training Information to players The code requires that all employees at gambling venues must undertake Responsible Conduct of Gambling training; and that a staff member with enhanced responsible Conduct of Gambling training is on duty at all times. On these occasions, our staff openly discuss concerns with customers and assist with steps to mitigate the problem. This could involve directly asking for help, or trained staff picking up on indirect cues that suggest the customer may be having difficulties controlling their gambling. Through their guidance and training, our staff members within the pubs and casinos know their customers and are trained to observe changes in customer behaviour that may be related to problem gambling. Where help is required, a face-to-face conversation s can be conducted with the customer where information about gambling support services and options can be provided. These behavioural traits in isolation may not be of concern, but if a pattern of behaviour is established, the venues go through an escalation process that may include meeting with the customer and in some cases initiating a Venue Exclusion to reduce the personal risk to the customer and their family. It has some of the most stringent player protection and harm minimisation rules of any jurisdiction in Australia and overseas and Federal Group adheres to the code stringently. The behavioural traits are monitored through data collection and staff member personal observations, allowing staff to have face-to-face discussions with customers at the time of the observation. The code requires that all employees at gambling venues must undertake Responsible Conduct of Gambling training; and that a staff member with enhanced responsible Conduct of Gambling training is on duty at all times. All players who engage with gambling products are also provided with information around responsible gambling and how to manage expenditure, as well as where to get help if the player has a problem and how to exclude themselves from gaming venues. In addition to this, players are provided with all odds, pay scales and return to player rates. The code covers 10 key areas, each aimed at protecting customers and promoting responsible gambling:. Our Commitment to Responsible Gambling. We have dedicated Responsible Gambling Managers on staff at the casinos, whose sole job is to mitigate the risk of problem gambling.