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A7684562
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View customer complaints of Big Fish Games Inc, BBB helps resolve disputes with the We wanted to let you know that our customer support team generally has a I have been placed on the Big Fish Casino Vip Program in early Feb


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big fish casino vip customer support

We saw that you created a ticket on Monday the 11th and that one of our agents was able to respond to that ticket on the 14th, within our 72 hour response time. BBB Business Profiles may not be reproduced for sales or promotional purposes. Need to file a complaint? They should really be on top of contacting people back. We appreciate your understanding, Ms. And of course nothing. Status: Resolved. BBB Business Profiles are subject to change at any time. So I would like to no why this keeps happening on my end that new tickets are created were in the past it hasnt as I have been told to always reply to one open ticket and I cant as it continues to create new tickets..

Years in Business: Overview of BBB Ratings. My name is Tim and I'm really glad to be helping today. I have read each pargraph carefully and want to no where it states that in the Big Fish Casino Rules.

I asked for a host. I spent a lot over the weekend. With that information we can look into this in greater depth. I have never asked for complimentary chips since being placed on this program.

I want to make sure you get the fastest reply possible, and in order to do so, please only send Customer Support one email. File a Complaint. We are more than happy to help. Normally they would give you a coin boost. We are currently behind our usual big fish casino vip customer support time of 72 hours and it sounds like you may have received one of our bulk responses for each email big fish casino vip customer support was sent in.

I have spent thousand and thousand of dollars on this game. We strongly suggest Ms. We haven't received any emails from this alias since Januarymaking it nearly a year since we've been contacted. If you reply casino trail, bc that message mentioned above we can quickly work together to look into this issue.

Status: Answered. To address any specific purchases that may have been unauthorized, it seems purchases on your account go through Google Play.

I look forward to hearing back from you! Please let me know if any of the following information is available: -Date of the incident if a date other than March 18 -Time of the incident -Time zone you are located in -Name of the game you were playing when the incident occurred -Amount of chips not credited If I am able to confirm an issue in check this out, I can definitely credit those chips to your account.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We are happy to assist him with resolving this issue https://smotri-kartinki.fun/casino/empire-at-crown-casino.html quickly as possible.

I was told that we big fish casino vip customer support only have one open ticket and always respond to that ticket. We will also need to receive replies to any emails we send. We are always happy to help a customer big fish casino vip customer support.

We understand that Ms. Sort By. It appears that we are addressing all of your previous concerns regarding your games not activating in our current support ticket and have nothing further to add at this time.

Felix, our Big Fish Games diagnostic tool. The best course to follow if something else occurs in the game or if you have further information to add is to reply directly to the initial email you created. I could have gotten more if I would have bought a normal package.

We would love to handle your concerns, but will need a current, verified email in which to contact you with.

We hope that we have resolved Mrs. All I ask is for coin boosts when we file. I emailed them Monday they gave me a coin boost. It big fish casino vip customer support frustrating to say the least.

While we are happy to replace games, please note that you will not be able to get the same game with any coupons that we issue. We hope link we have resolved Ms.

That will allow us to locate you in our system and follow up on any purchase concerns you may have. We are happy to assist with resolving this issue as quickly as possible.

This email was sent on April 1 at am PDT and has not yet received a response. I asked for a coin boost so I can continue to play the game obviously nothing.

Since our logs are rather extensive and record all gameplay for each account, in order to look into this incident for you I'll need a little bit more information. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

And re entered the information again. If you reply to that message sent via your listed email or write in to us by following the link below, we can quickly work together to look into the logs for gameplay in Stickin' Spree Blast and confirm whether there was an issue with the bonus round crediting properly, and credit if so.

If Ms. I would like big fish casino vip customer support add to my inquiry. We understand that Mr.

However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

We are happy to assist Ms.

We would love to assist you via email, so please reply directly to the email we sent reach us. We understand that Mrs. Nothing was resolved from that. Sending in multiple emails can drastically increase the time it takes us to reply because we then have to track down the other emails and their content. Since Friday I have had 3 tickets created where in the past I always had an open ticket. I have also emailed you directly through our Customer Support email system. Obviously we are losing a lot. If you need some help getting the Order ID for the purchase, you can contact Google Play and they should be able to help. In the future the best way to reach us is through our Contact Us Page linked below. But there system is not letting me do it and a new ticket is created everytime. Hours later I went to play big fish casino and noticed that the tickets werent in fact converted per his response to me. We want to make sure you get the fastest reply possible, and in order to do so, please only send Customer Support one email. I am definitely happy to search our system to look into what is going on. Want a quote from this business? Since it appears as though the tickets were combined to speed up our response to you, and this has caused some confusion regarding your remaining issues, I have created a new ticket to help. Next, select "Contact Us" and fill out the form provided. This is Tim again with Big Fish. If you reply through that message or the link below we can quickly work together to help with any concerns that you may have. We hope that we have begun to resolve Mr. BBB is here to help. We are happy to assist her with resolving this issue as quickly as possible. This will be the quickest way we can resolve this for you. As a matter of policy, BBB does not endorse any product, service or business. To do so, please tap the Settings menu shaped like a gear at the top right of the screen. Customer Complaints Summary. In his reply, our agent was able to add M coins to your Jackpot Magic Slots account. Either of these options will be the quickest way we can resolve this for you. So I responded to that ticket and a new ticket was created with an automated response which I than had to re enter the information asking for my tickets to be converted to chips. Customer Response. I emailed them all day Tuesday and today. I got ripped off on the coin package. You can also reply with the info through this BBB contact. From there, select "Game Help". BBB Business Profiles generally cover a three-year reporting period. If you reply through that message or the link below we can quickly work together to look into these purchases. If you would like to instead try and get any of these games working, we can definitely help out there to find the source of these errors. We do encourage Ms. Doing this will route the new information right back to Customer Support in the same email, and it will greatly help us get back to you more quickly.